Privacy Policy — Markson Pianos

Last updated: April 2026

Markson Pianos (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, whether through our website (marksonpianos.com), in our London showroom, or through any of our services, including piano sales, hire, tuning, restoration, transportation, and storage.

We are a fourth-generation family business established in 1910, and we take the same care with your personal data as we do with every piano we sell, hire, and service.

Markson Pianos is the data controller for the personal information we process. Our registered details are:

• Business Name: Markson Pianos
• Address: 7–8 Chester Court, Albany St, London NW1 4BU
• Email: info@marksonpianos.com
• Telephone: 020 7935 8682

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above or by emailing info@marksonpianos.com.

We may collect the following types of personal information.

• Name, email address, phone number, and postal address — when you make an enquiry, request a quote, place an order, hire a piano, or book a service such as tuning, transportation, or restoration.
• Payment details — including card numbers and billing addresses when you purchase a piano, accessory, or service. Payment card details are processed by our secure payment provider; we do not store full card details on our systems.
• Delivery and installation address — when you arrange piano delivery, transportation, or storage.
• Finance application information — if you apply for our Take It Away 0% finance scheme (funded by Arts Council England), including financial details required for credit assessment.
• Messages and correspondence — any content you send us via contact forms, email, phone, or in-person conversations.
• Piano valuation requests — details about your instrument if you use our “Sell My Piano” service, including photographs, make, model, serial number, and condition.

• Website usage data — pages visited, time spent, links clicked, and browser type/device information when you visit marksonpianos.com.
• Cookies and tracking technologies — see Section 6 below for details.
• IP address and approximate location — collected by our web server for security and analytics purposes.

• Credit reference agencies — if you apply for finance, we may receive information about your credit status from our finance partner.
• Delivery partners — we may receive delivery confirmation data from our piano transportation partners.

We use your personal information for the following lawful purposes:

We will only use your information for the purpose for which it was collected unless we reasonably consider it necessary for another compatible purpose and inform you of that purpose.

We may share your personal information with:

• Delivery and transportation partners — to arrange piano delivery, installation, and collection. We share only the name, address, and contact details necessary for safe delivery.
• Finance providers — if you apply for finance through our Take It Away scheme, your application details will be shared with our authorised finance partner for credit assessment purposes.
• Piano tuners and technicians — your name, address, and scheduling details may be shared with our approved tuners and technicians to arrange service visits.
• Professional advisers — such as our accountants or legal representatives, where necessary for business compliance.
• Legal authorities — if required by law, regulation, or court order.

We do not sell your personal data to third parties for marketing purposes. We do not share your data with any organisation outside the categories listed above unless we are legally required to do so.

As a UK-based business, your data is primarily stored and processed within the United Kingdom. Should any service provider we use operate outside the UK, for example a web-hosting provider based in the European Economic Area or the United States, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses or the UK’s adequacy regulations, to protect your information in accordance with UK data protection law.

Our website uses cookies and similar technologies to improve your browsing experience. The types of cookies we use include the following.

These are necessary for the website to function, for example remembering items in your basket or maintaining a secure logged-in session. These cannot be disabled.

We may use analytics tools, such as Google Analytics, to understand how visitors interact with our website. This helps us improve content and usability. Analytics cookies are set only with your consent.

If you consent, we may use marketing cookies to show you relevant advertisements or track the effectiveness of our marketing campaigns. These are optional and require your explicit consent.

You can manage your cookie preferences at any time through the cookie banner on our website or through your browser settings. Disabling certain cookies may affect the functionality of the site.

We retain your personal information only for as long as it is needed:

• Customer orders and hire agreements — retained for the duration of the contract and for six years afterwards for tax and legal purposes.
• Finance applications — retained in accordance with financial regulations, typically six years from the end of the agreement.
• Marketing consent — until you withdraw your consent.
• Website visitor data (analytics) — anonymised or deleted after 26 months.
• General enquiries — two years from your last interaction with us, unless you ask us to delete your information sooner.

You may request earlier deletion at any time, subject to any legal obligations that require us to retain certain records.

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete information.
• Right to erasure — you can ask us to delete your personal data, subject to certain legal exceptions.
• Right to restrict processing — you can request that we limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@marksonpianos.com. We aim to respond to all requests within 30 days. We may ask for verification of your identity before disclosing personal data.

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure, encrypted connections (SSL/TLS) for all data transmitted through our website.
• Restricted access to personal data within our organisation, so only staff who need it to perform their role can access it.
• Secure disposal of records when they are no longer required.
• Regular review of our security practices.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to keep any account credentials confidential.

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 16, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

• Email: info@marksonpianos.com
• Phone: 020 7935 8682
• Post: Markson Pianos, 7–8 Chester Court, Albany St, London NW1 4BU

You may also contact our Data Protection Officer by writing to the above address for the attention of Data Protection.